SHIPPING POLICY

 

CURBSIDE PICKUP DELIVERY IS AVAILABLE IN OUR KAMEA MEHA STORE IN PLAZA CENTRO MALL IN CAGUAS!

Place an order in line, wait for your ready for pickup email, and call us when you are outside our store. We will deliver your order to your car.

 

SHIPPING

The Order Process

  • Allow 1-2 business days (except weekends and holidays) for processing your order before it ships from our warehouse. 

Make sure that you provide us with a correct and valid address, so your order arrives on time and to your desired place. We are not responsible for lost or returned packages if the customer provides an incorrect address. Once that we let the package orders on the Post Office, we don't have any control of the arrival dates, delays, or lost packages. If the order gets lost or returned because of an incorrect address (provided by the customer at the checkout), the customer will be responsible for the shipping fees to receive the order back again. If you're in P.R., we can send the order to your nearest store and that way you don't have to pay an additional shipping fee. All other others will be re-sent by mail.

Orders made on weekends will be processed on Mondays. Please make sure to provide a valid e-mail address or a telephone number so we can contact you if any of the items on your order are not available. 

 

Delivery Time

  • Time begins counting once the order has been shipped from our warehouse.

 

Second day/next day order processing

  • Orders placed before 12 pm normally ship on the same day. Orders placed after 12 pm, will normally ship on the following business day, (excluding weekends and holidays).
  • All deliveries will be shipped by USPS (United State Postal Service)
  • You will receive an email notification once your order was shipped.
  • Delivery time begins once the order has been shipped from our warehouse.
  • Due to covid-19 shipping delays may occur.

I you have any questions please contact our customer service department at the following email: info@kameameha.com

 

Contacting us 

If you still have questions about your order, please contact customer service by phone at +1 (787) 743-0609 from 9:00 am to 6:00 pm (Atlantic Standard Time) or by email : info@kameameha.com

 

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons.

 

 Possible reasons include:

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

 

If your order is cancelled, you will receive a notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website.  

 

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After you have placed your order, you cannot cancel or change your order. Once you receive your order in the mail, you may simply return any unwanted items by following our instructions for returns.

 

Return Policy

100% Satisfaction guaranteed

If you're not 100% satisfied with your purchase, we'll gladly exchange the item(s) or issue a refund.

 

Kamea accepts returns on all unworn merchandise, except sale items, for a refund within 30 days from purchase date.

  • Items must be in the same condition as they were when received: unused, unwashed, original tags, packaging, etc. Swimsuits must have their protective liners on and the hang tag.
  • If an item is returned because it is defective, we will replace it at no cost.
  • If it is an exchange for a different size or color, you will be responsible for all freight charges, rebilled to the original transaction.
  • Allow 2-3 days for processing time, plus 2-3 days for return shipping.
  • For questions regarding exchanges or refunds contact customer service.
  • A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. We cannot refund shipping charges.
  • Credits are normally issued within 15-30 days of receiving the returned merchandise.
  • All sale items are final, and cannot be returned or exchanged. Sale items are any items that were sold on kameameha.com at a discount from the full retail price